Corner Process Improvement Solutions Ltd.

Software Engineering Institute (SEI) partners for the CMMI^® Product Suite

Introduction to SEI Authorised CMMI^® for Services V1.3

"Introduction to CMMI for Services, V1.3" is a 3-day, Software Engineering Institute (SEI) authorized course that is designed for service providing organizations that want to improve their ability to establish, manage and deliver effective and efficient services. With around 80% of the world economy being made up of service industries, the competitive edge that improvements in service development, provision and maintenance can give, can be the difference between success and failure especially as the world emerges from tough economic times and customers demand more from less. This course introduces attendees to practices in the CMMI for Services that they can take away and start to use for their benefit immediately.

Objectives of the SEI "Introduction to CMMI for Services" course:

To provide and understanding of how CMMI-SVC, V1.3 can help a service organization to improve its processes
To provide an understanding of the components and structure of CMMI-SVC V1.3
For attendees to be able to describe the components of CMMI-SVC, V1.3 and locate information in the CMMI-SVC, V1.3 model
To provide sufficient confidence in the use of the model to be able to begin to apply it in practice
To prepare candidates for progression to more advanced SEI authorized CMMI training

Benefits of the SEI “Introduction to CMMI for Services” course

Good understanding of the background concepts of process improvement and CMMI
Good understanding of the purpose and structure of the CMMI model
Good understanding of the process areas covered by the CMMI for Services, and the similarities and differences of the Development, Acquisition and Service constellations
Practice level understanding of all process areas in the CMMI for Services
Knowledge of how to use the CMMI model for process improvement
Practical exercises to relate the CMMI model to typical scenarios
Opportunity to relate the CMMI model and its use to candidates’ own circumstances

SEI "Introduction to CMMI for Services" course Format:

This is an intensive three-day course comprising thirteen modules, exercises, Q&A sessions, appropriate group discussions and some personal reading. The course material includes all overheads, exercise handouts, and a copy of the CMMI book.

Who should attend the SEI "Introduction to CMMI for Services" course?

Service providers
Process improvement group members
Potential instructors
CMMI-SVC appraisal team members, SCAMPI Lead Appraisers, and SCAMPISM B and C Team Leaders
Anyone interested in learning about CMMI-SVC

SEI "Introduction to CMMI for Services" course contents:

Introduction to SEI and CMMI
Process Excellence and CMMI-SVC
Defining, Establishing and Delivering Service
Monitoring and Controlling Service and Work Products
Process Institutionalisation
Ensuring Service Mission Success
Making Work Processes Explicit and Measurable
Creating a Culture to Sustain Service Excellence
Managing Decisions, Suppliers and Standard Services
Appraisals and Representations
Organisational Culture and Change Mechanisms
Summary

SEI "Introduction to CMMI for Services" course Pre-requisites:

There are no pre-requisites and no preparatory work is necessary. A little evening reading is expected during the course.

Course Instructor:

The course will be led by an experienced SEI Certified CMMI Instructor.

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This course can be delivered in-house if required.
This is usually cost effective for groups of four or more.

SEI "Introduction to CMMI^® for Services" course Training Schedule

Training Dates & Venues
Venues & Start Dates	Prices per Delegate	Early Bird Book & Pay by	Early Bird Prices
Petaling Jaya, Kuala Lumpur, Malaysia
25th June 2012	MYR 4,000	01/06/12	MYR 3,300
Geneva Lausanne, Switzerland
6th July 2012	CHF 1,400	01/06/12	CHF 1,200
Stevenage, London, England
16th ~ 18th April 2012	GBP 765	01/04/12	GBP 695
22nd ~ 24th October 2012	GBP 765	01/10/12	GBP 695
To book your place, or register an interest in this course, please Contact us Course fees include CMMI manual & Course handouts. Lunch, morning and afternoon coffee/tea are provided. Top...